FAQs
At EVENTS.LIMO, we’re committed to providing daily assistance to ensure your transportation experience is seamless. Whether it’s managing your bookings, offering insightful analytics on your rides, consulting on event transportation logistics, or ensuring your travel plans are perfectly engineered, our team is here to help every step of the way.
- Booking Management
- Route Analytics
- Event Consultation
- Travel Planning
Need Further Assistance?
If you require additional help or have more specific needs, our dedicated team is just a call or click away. We’re here to ensure your journey is flawless from start to finish.
What types of vehicles are available in your fleet?
ButtonOur diverse fleet is designed to offer you the perfect ride for any occasion, ensuring that every journey is as luxurious and comfortable as possible:
Business Class:
- Sedan: (e.g., Mercedes E-Class or similar) – Perfect for business trips, blending comfort with style.
- SUV: (e.g., GMC Yukon or similar) – Ideal for those needing more space or traveling with a small group.
Executive Class:
- Sedan: (e.g., BMW 5 Series or similar) – Crafted for executive travel with premium features.
- SUV: (e.g., Cadillac Escalade or similar) – Spacious and sophisticated, suitable for high-end corporate travel.
Luxury Class:
- Sedan: (e.g., Mercedes S-Class or similar) – The pinnacle of luxury, offering unparalleled comfort and elegance.
- SUV: (e.g., Range Rover or similar) – A top-tier choice for those who demand the very best in luxury travel.
Are there any hidden costs I should be aware of?
ButtonWe believe in providing clear and honest pricing so you can focus on enjoying your journey. While our rates cover the essentials, additional charges may apply for:
- Gratuity: A standard 20% gratuity is automatically added to your bill.
- Taxes and Tolls: These are calculated based on your journey and included in the final bill.
- Fuel Surcharge: A fuel surcharge may apply depending on the distance traveled.
- Extra Stops: $25 per additional stop.
- Wait Time: $20 per 15 minutes after the first 15 minutes of wait time.
- Late Night Surcharge: 20% additional charge for services between 12 PM and 6 AM.
How do you maintain the safety and cleanliness of your vehicles?
ButtonYour comfort and peace of mind are our top priorities. Here’s how we maintain our standards:
- Regular Maintenance: Our vehicles undergo scheduled maintenance by certified technicians to keep them in optimal condition.
- Daily Cleaning: Every vehicle is meticulously cleaned and sanitized before and after each ride, providing a pristine environment for our passengers.
Driver Background Checks: We conduct comprehensive background checks on all chauffeurs, including criminal history and driving records, to provide peace of mind.
How do you ensure your drivers are qualified?
ButtonOur chauffeurs are more than just drivers—they’re professionals dedicated to making your journey exceptional:
- Background Checks: All drivers undergo thorough background screening, including criminal history and driving records.
- Professional Training: Our chauffeurs receive extensive training in defensive driving, customer service, and safety protocols.
- Experience: We hire drivers with significant industry experience, ensuring they are adept at handling all aspects of luxury transportation.
What measures are in place for passenger safety?
ButtonPassenger safety is paramount at EVENTS.LIMO, and we have rigorous protocols in place:
- Real-Time GPS Monitoring: All our vehicles are equipped with GPS tracking, allowing us to monitor journeys in real-time for both safety and efficiency.
- Emergency Preparedness: Our chauffeurs are trained in emergency procedures to handle any unexpected situations that may arise during your ride.
Routine Vehicle Inspections: We conduct regular inspections to verify that all safety systems, including brakes, tires, and seatbelts, are in excellent working order.
Do you handle large events and projects?
Yes, we do! Whether it’s a mega-event or a more intimate gathering, we specialize in coordinating complex transportation logistics with ease.
- For larger projects, we tap into our extensive network of trusted partners, managing every detail so you can focus on your event.
- From start to finish, we handle the transportation seamlessly, making your event a resounding success.
Do you offer services for special events?
Weddings: Let us take the stress out of your big day by effortlessly handling all your transportation needs, whether it’s an intimate ceremony or a grand celebration.
- From the first ride to the final send-off, our service will make your walk down the aisle a day to remember.
Corporate Events: Make a lasting impression on clients and colleagues alike with our reliable, professional service.
- We’ll ensure that your event transportation runs smoothly, allowing you to focus on what really matters.
Proms and Parties: Turn heads and make memories with our stylish rides, perfect for making your special night truly unforgettable.
Airport Transfers: Start and end your trip on the right note with our seamless airport transfer service, ensuring you arrive refreshed and on time, every time.
What is your cancellation policy?
Life is unpredictable, but that doesn’t mean your transportation has to be. We offer a flexible cancellation policy designed to accommodate your changing plans.
- For specific details and to avoid any confusion, please refer to our Cancellation Policy Page.
- We’re here to make sure your experience with us is as smooth and worry-free as possible.
What are your peak hours?
To accommodate increased demand, a 20% peak hours surcharge will apply during the following times:
Monday – Thursday:
5:30 am – 9:00 am
3:00 pm – 7:00 pm
Friday:
5:30 am – 9:00 am
3:00 pm – 11:45 pm
Saturday – Sunday:
3:00 pm – 11:45 pm
This surcharge helps us ensure availability and maintain our high standards of service during busy periods. If you have any questions about our peak hours or need assistance with booking, please feel free to contact our customer service team.